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Last updated: 09/21/26
These Terms of Service govern your use of gaitwell.com and any purchase you make through it. The site is operated by GAITWELL", "we", "us".
By browsing this site or placing an order, you agree to these terms. If you do not agree, please do not use the site.
You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order.
We make every effort to display our products, colors, and specifications accurately. Screen calibration varies, so actual colors may differ slightly from what you see on your device.
Product availability is not guaranteed. We may limit quantities, discontinue a product, or correct an inaccurate description at any time.
All prices are shown in US dollars and exclude taxes and shipping unless stated otherwise. Taxes and shipping are calculated at checkout.
Promotional offers, bundle pricing, and discounts are valid for the period stated and may be withdrawn or modified at any time. Where an offer is limited in quantity, it applies until that quantity is exhausted.
We reserve the right to cancel any order placed at a price displayed in error, and to refund it in full.
Your order is an offer to purchase. A confirmation email acknowledges receipt; it does not constitute acceptance. The contract is formed when we dispatch the goods.
We may refuse or cancel an order — including after confirmation — where we suspect fraud, an unauthorized payment method, a pricing error, or a breach of these terms. Any amount already charged is refunded.
Payment is taken at checkout through our payment providers. You confirm that you are authorized to use the payment method provided.
Shipping is governed by our Shipping Policy. Returns, the 90-day satisfaction guarantee, and refunds are governed by our Refund & Guarantee Policy. Both form part of these terms.
GAITWELL products are footwear. They are not medical devices, and nothing on this site is medical advice, a diagnosis, or a treatment.
Content published on this site — including articles, customer testimonials, and commentary attributed to health professionals — is provided for general information only. It is not a substitute for consultation with a qualified healthcare provider.
If you have a foot, joint, circulatory, neurological, or balance condition, are pregnant, are diabetic, or are recovering from an injury or surgery, consult a qualified healthcare professional before changing your footwear.
Transitioning to a flat, flexible shoe is a change in how your feet and legs are loaded. Increase your wearing time gradually, as described on our product pages. Stop wearing the product and seek professional advice if you experience pain.
Individual experiences vary. No outcome is promised or guaranteed.
All content on this site — text, images, graphics, layout, and trademarks — is owned by GAITWELL or its licensors and is protected by intellectual property law. You may not reproduce, distribute, or create derivative works from it without prior written permission.
You agree not to use the site unlawfully, to attempt unauthorized access, to interfere with its operation, or to extract data by automated means without permission.
The site may link to or rely on third-party services. We are not responsible for their content, policies, or practices.
To the fullest extent permitted by law, the site and its content are provided "as is", without warranties of any kind.
To the fullest extent permitted by law, our total liability arising out of or relating to your purchase is limited to the amount you actually paid for the product concerned.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or your non-waivable statutory consumer rights.
You agree to indemnify and hold harmless GAITWELL and its officers, employees, and agents against any claim arising from your breach of these terms or your unlawful use of the site.
These terms are governed by the laws of the United States of America, without regard to conflict-of-law rules. This does not deprive you of the protection of mandatory consumer law in your place of residence.
We may update these terms at any time. The version in force is the one published on this page at the time of your order.
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