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Privacy policy

Last updated: 09/21/26

GAITWELL", "we", "us" operates gaitwell.com. This policy explains what personal information we collect, why, and what rights you have.

1. INFORMATION WE COLLECT

You give us directly: name, email address, shipping and billing address, phone number if provided, order history, and any content of messages you send us.

We collect automatically: IP address, device and browser type, operating system, referring page, pages viewed, time on page, and similar technical data, through cookies and comparable technologies.

We do not store your full payment card details. Payments are processed by our payment providers, who handle card data under their own security standards.

2. WHY WE USE IT

  • To process, fulfill, and deliver your order, and to handle returns and guarantee claims
  • To contact you about your order
  • To prevent fraud and secure the site
  • To meet our legal, tax, and accounting obligations
  • To improve the site and our products
  • To send marketing communications where you have consented, or where permitted by law for existing customers
  • To measure and target advertising

3. ADVERTISING AND ANALYTICS

We use third-party tools to understand how the site is used and to measure the effectiveness of our advertising. These may include Meta Pixel, Google Analytics, and similar technologies.

These tools may set cookies and share limited information with the provider, including a hashed identifier, so that advertising can be measured and shown to relevant audiences.

You can opt out of personalized advertising through your device or browser settings, and through the advertising provider's own opt-out mechanisms.

4. WHO WE SHARE IT WITH

  • Shopify, our e-commerce platform
  • Payment providers, to process your payment
  • Shipping carriers and fulfillment partners, to deliver your order
  • Email and customer-service providers, to contact you
  • Advertising and analytics providers, as described above
  • Authorities, where required by law

We do not sell your personal information for money.

5. HOW LONG WE KEEP IT

Order and transaction records are kept for as long as required by tax and accounting law. Marketing data is kept until you withdraw consent or object. Technical data is kept for a limited period.

6. YOUR RIGHTS

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to object to or restrict its processing, to receive it in a portable format, and to withdraw consent at any time.

California residents have specific rights under the CCPA/CPRA, including the right to know what is collected, the right to delete, the right to correct, and the right to opt out of the sharing of personal information for cross-context behavioral advertising. We do not knowingly sell personal information.

Visitors in the EU/UK may exercise the rights available under the GDPR and UK GDPR.

To exercise any right, email info@gaitwell.com. We may need to verify your identity before responding.

7. COOKIES

Cookies are small files stored on your device. We use them to keep your cart working, to remember preferences, to measure traffic, and to support advertising. You can control or delete cookies through your browser settings; disabling them may affect how the site works.

8. CHILDREN

The site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will delete it.

9. SECURITY

We apply reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. CHANGES

We may update this policy. The date at the top indicates the last revision.

11. CONTACT

Email: info@gaitwell.com